Can We Talk?
Real World Success Strategies for Having Difficult Conversations with Parents
Don’t Shoot the Messenger
Delivering News Parents Need to Know but Don’t Want to Hear
Staff Synergy
Communication Tools for Creating a Supportive, Collaborative Workplace
Business Communication Tools for Family Care Providers
Can We Talk?
Real World Success Strategies for Having Difficult Conversations with Parents
Have you taken too many communication classes that tell you what you should do but forget to tell you how to do it? Then get ready for a fun and interactive workshop that will show you a unique approach to communicating in difficult situations.
In this workshop participants will learn…
* how their personal history affects their current communication style.
* “learn today, use tomorrow” communication tools that can be used in any conversation.
* how to script conversations starters for particular situation.
* how to deal effectively with angry, defensive, blaming, tearful (or otherwise difficult) people.
If you’re ready to learn a new way to communication, to create more supportive and constructive relationships with the parents you work with, then don’t miss this workshop!
Don’t Shoot the Messenger
Delivering News Parents Need to Know but Don’t Want to Hear
In every childcare setting, providers regularly face the challenge of telling a parent something she doesn’t want to hear about her child. The news may be of a relatively minor infraction (e.g. biting, name calling) or of a more serious issue that requires further action (e.g. possible learning disability, ongoing disruptive behavior issue). A parent’s initial reaction is often one of anger, outrage, denial, or blame. In turn, providers often feel guilty, defensive, and helpless. The result is a conversation that is marred by emotional reactions and lacks any real focus or resolution.
This workshop will focus on helping participants…
* deliver their message in a clear and supportive way.
* effectively deal with the variety of emotions parents typically express in difficult situations.
* establish appropriate boundaries, the key providing a supportive environment while maintaining a safe emotional distance from the issue.
* use these conversations to ally with rather than alienate parents.
* develop and present a plan of action.
Staff Synergy
Communication Tools for Creating a Supportive, Collaborative Workplace
Could your center use a bit more harmony? This unique workshops focuses on the workplace issues day cares, preschools, and family care centers face.
Participants will learn how to…
* address problems with co-workers or supervisors in a direct, respectful way.
* provide “constructive criticism” that is truly constructive.
* support staff’s interactions with parents.
* stop the gossip monster before it divides and conquers your staff.
* lead or contribute to productive, time-effective staff meetings.
If you believe that providers serve children best when they feel part of a valued, productive team, don’t miss this opportunity to create that environment at your center.
Business Communication Tools for Family Care Providers
Often the most difficult part of owning a family care center is wearing the “business” hat. Family care providers must not only provide great childcare but become customer service experts, policy makers, marketers, accountants, and a multitude of other roles. This workshop focuses on teaching participants the communication skills they need to run a successful business.
In this workshop you’ll learn how to…
* develop clear, comprehensive written policies that outline what you offer to and expect from your clients.
* balance your need to say “no” with your need to make a profit.
* effectively deal with problem clients.
* develop marketing materials that accurately represent the type of center you own and the types of families you work best with.
* reject ill-suited clients in a firm, respectful way.
